​Product and service details

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. All sizes are approximate. We cannot guarantee that colours and details in images are accurate representations of the product.

Stock availability information on the website is the latest updated record but may not be totally current and does not guarantee that stock is available. Delivery dates and stock due-in dates do not form part of any contract with us and we cannot be held liable for any losses whether direct or indirect if your order is delayed or not delivered by any dates that may have been given by us.

Our products are intended for use in a domestic private residential setting only and we provide no guarantees for their suitability outside of this. In particular, we do not provide any guarantees if they are used in a commercial, public or contract environment.

The products we sell are for consumers and general domestic use only and must be used for the intended purpose. All products carry a first-year manufacturer's guarantee. However, this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the guarantee.

Under the Consumer Rights Act, you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.

This right is limited to 30 days from the date you buy your product. After 30 days, you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period.

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Delivery

While we make every attempt to make a successful delivery to you on the agreed time and date, should the delivery fail due to a failure on the customer's part, re-delivery may incur a further delivery charge being applied.

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Ordering

Your order represents an offer to us to purchase a product which is accepted by us when we send an email confirmation to you that we have despatched that product to you. That acceptance will be complete at the time we send the despatch confirmation email to you. Any products on the same order that we have not confirmed in a despatch confirmation email to have been dispatched do not form part of that contract.

HutHuis shall under no circumstances be held liable for any losses special to the particular circumstances of the customer, indirect or consequential losses or for loss of profits, damage or property or wasted expenditure.

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Payment

Your debit or credit card is charged for the whole amount of the order when the order is created. The card may be immediately refunded for the value of any items cancelled on the order at any time up until when we despatch the items to you. If the entire order is cancelled and no items are despatched then any charge for handling and/or delivery will also be refunded.>

Fraud protection

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

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Personal data

The personal information that HutHuis collects from you is used to operate our business and improve our service to customers.

We use your data to fulfil your orders and to provide you with information about our products and services.

Please refer to our privacy policy for more information.

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Returns

Please open and check your order within 48 hours from receipt of goods and inform us of any transit damage problems immediately. All items and parts of items must be checked for any damage prior to assembly.

For more information, please visit our returns page.

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Unwanted products

If a product is being returned as unwanted you must notify us within 14 days of receipt of the unwanted product. It must be returned in an unused condition, which includes being in the original, unmarked and undamaged packaging. Unwanted items must not have been used or assembled in any way. We retain the right to refuse a refund on any item found to have been used.

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Refunds

Refunds are processed upon receipt of the products back at our warehouse. Refunds can only be made to the card used to make the original purchase. Should the item have been purchased using a gift certificate, the amount being refunded will be re-issued as a new gift certificate. 

For more information, please visit our returns page.

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Offers, vouchers and discounts

When/if offers, vouchers or discounts are available, the following terms and conditions apply:

• Unless specified, offers/discounts/vouchers cannot be used in conjunction with any other offer.

• No cash alternative is available for all or part exchange of the voucher.

• Offers/discounts/vouchers are non-transferable.

• Offers/discounts/vouchers may be restricted to a specific sales platform we sell on. This will be detailed at the time of issue.

• Promotional offers/discounts/vouchers cannot be used to purchase gift certificates, clearance items or delivery services.

• Discount or offer prices will be given at the point of sale or at the checkout stage online at huthuis.com

• HutHuis Ltd, retains the right to withdraw all offers relating to offers/discounts/vouchers at any time and for any reason.

• Only one offer/discount/voucher per order.

• Offers/discounts/vouchers offered in sign-up promotions must have a valid email and postal address.

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HutHuis competitions

• Employees of HutHuis Limited and their associates, friends and family are not eligible for entry into prize draws.

• The closing date for entry into competitions will be specified on the website and social media.

• The date of the draw will be announced through the website and/or social media depending on the competition.

• Incorrect and incomplete entries will be disqualified.

• No purchase is necessary unless the competition states otherwise.

• No correspondence will be entered into, the decision of HutHuis is final and we reserve the right to withdraw from this competition at any time.

• Entry implies acceptance of rules as final and binding.

• The prize is non-transferable and no cash alternative is offered.

• Competition winners will be notified by email, social media or phone call.

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Trademarks and copyright

All content included on the website, such as pictures, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of HutHuis Limited and is protected by the United Kingdom and international copyright and database right laws. The compilation of all content on this website is the exclusive property of HutHuis Limited and is protected by the United Kingdom and international copyright and database rights laws. All software used on this website is the property of HutHuis Limited and is protected by the United Kingdom and international copyright laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without HutHuis's express written consent. You also may not create and/or publish your own database that features substantial (e.g. our prices and product listings) parts of this website without our express written consent.

HutHuis is a registered trademark in the United Kingdom and/or other jurisdictions. HutHuis's graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of HutHuis. HutHuis trademarks and trade dress may not be used in connection with any product or service that is not HutHuis's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HutHuis.

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User-generated content terms of use

HutHuis reaches out to social media users to seek their permission to feature their content on our various sites, social channels, and various promotional materials. Read the full terms and conditions for user-generated content here.

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Legal

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

The company shall under no circumstance whatsoever be liable for losses special to the particular circumstances of the customer, indirect or consequential losses or for the loss of profits, damage to the property or wasted expenditure.

Dimensions and capacities given are approximate only.

Colour reproduction is as accurate as photographic and printing processes will allow.

The rights to all photography are owned by HutHuis Limited. Reproduction of any material without written permission is forbidden.

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If you need anything else, please email customer@huthuis.com and we’re happy to help.